In infection control, the most critical factor is the stable and absolutely safe operation of all equipment. Understanding this, Duong Gia has built a comprehensive 24/7 warranty, maintenance, repair, and technical support system—ensuring every device operates at optimal performance, minimizing downtime, and maintaining the hospital’s continuous workflow.
OFFICIAL WARRANTY & MAINTENANCE SERVICE
As an authorized partner of leading brands such as SteelcoBelimed, Easyseal, and Electrolux Professional, Duong Gia provides warranty services strictly following manufacturer standards, ensuring:
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- 100% genuine spare parts with clear traceability.
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- Highly trained engineers with in-depth knowledge of each equipment model.
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- Rigorous inspection – acceptance – handover procedures compliant with ISO standards and manufacturer guidelines.
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MAINTENANCE FOR LONG-TERM, STABLE OPERATION
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- Comprehensive machine inspection
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- Calibration of temperature and pressure sensors
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- Accurate diagnostics – thorough troubleshooting – no recurring errors
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- Scheduled replacement of wear-and-tear parts according to manufacturer cycles
Duong Gia ensures the continuity of medical processes, helping hospitals maintain safe, stable, precise, and compliant infection control operations.
24/7 TECHNICAL SUPPORT – ALWAYS READY WHEN YOU NEED US
At Duong Gia, our technical support service operates non-stop 24/7, ensuring every request is addressed immediately—day or night, weekdays or holidays:
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24/7 technical hotline, ready to receive and respond to incidents.
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Engineers available around the clock, ready to be onsite at hospitals from central to local levels—including remote and underserved areas—to troubleshoot and resolve issues promptly.
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Remote support via video call, operation guidance, and basic error checks.
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Spare parts and backup equipment stocked and ready at regional warehouses.
